Welcome to Komfot Digital Health. This is the privacy policy (“Privacy Policy”) describing our privacy practices for:
- komfothealth.com and all corresponding subdomains, web pages, and websites associated with the foregoing URLs
- Komfot Health applications (e.g., mobile, web, device and other digital health portals and dashboards)
- Any other content, materials, services, software, features, functionality, or products offered by Komfot Health in connection therewith
(collectively, the “Services”).
Please review the Terms of Service which govern use of the Services. Any capitalized terms that are not defined in this Privacy Policy shall have the meaning ascribed in the Terms of Service.
1. Introduction; General Terms
- This Privacy Policy explains what information we collect in connection with your access to and/or use of the Services, how the information is used, and how and when we disclose such information.
- This Privacy Policy will remain in full force and effect even if your access to, use of, or participation in the Services terminates, expires, is suspended, or deactivated for any reason. If you do not agree with this Privacy Policy, please do not access or use any Services.
- This Privacy Policy governs only the information collected by us in connection with your use of and/or access to the Services, and does not cover any other information collected in any other manner or by any third party, unless specifically stated.
- For the purposes of this Privacy Policy:
- “Personal Information” means any information that we collect through the Services that would allow someone to identify or contact you (e.g., your name, email address, physical address, phone number, payment info).
- “Additional Information” means any other information collected about you on or through the Services that is not Personal Information.
Personal Information and Additional Information shall be referred to collectively as “Information”.
2. Information We Collect About You
2.1 Registration, Features, Functionality, and Communications
To access and use Komfot Health’s Services such as consultations, therapy, recovery support, and digital content, we may require certain information, including:
- Full name, phone number, and email address
- Location (state or city)
- Age and basic demographic data
- Description of health-related concerns
- Payment or billing details (e.g., card number, transfer information)
- Feedback, survey responses, and communication preferences
2.2 Automatic Information Collection; Tracking Technologies
When you access or use our website or digital tools, we may automatically collect:
- IP address
- Browser type and device info
- Geolocation (only if enabled)
- Pages viewed
- Actions taken and referral links
- Session duration and click patterns
We use cookies and embedded scripts to tailor your experience, remember preferences, and analyze usage data. You may disable cookies via browser settings; however, some features may not work correctly.
2.3 Communication and Contact Preferences
By using Komfot Health’s platforms or submitting your contact information, you consent to receive messages from us related to your care, including:
- Appointment reminders
- Recovery resources
- Therapy or consultation follow-ups
- Service updates
- Optional promotions and educational messages (you may opt out at any time)
3. How We Use Information
3.1 Use of Personal Information
- Deliver tailored care, including post-abortion medical services, contraceptive counseling, and therapy
- Match you with vetted providers and therapists
- Respond to inquiries and provide customer service
- Process payments and confirm service delivery
- Send care plans, follow-up guidance, and recovery instructions
- Customize the platform to enhance user experience
- Maintain internal logs and ensure compliance with legal obligations
3.2 Use of Additional Information
- Conduct research and service evaluations
- Improve product design and outreach strategies
- Inform decisions about platform development
- Report anonymized usage statistics to partners or stakeholders
- Monitor service performance and troubleshoot issues
4. Sharing and Disclosure of Information
We may share Information with:
- Licensed providers, therapists, or counselors engaged in your care
- Payment processors and third-party service vendors
- Law enforcement or regulators if required by law
- Trusted contractors under strict confidentiality agreements
We do not sell your Personal Information to third parties.
5. Opt-Out Options
You can opt out of non-essential communications by:
- Following unsubscribe links in emails
- Replying STOP to SMS messages
- Adjusting notification preferences in your account settings
6. Minors
The Services are not intended for individuals under the age of 18. We do not knowingly collect information from minors. If you are a parent or guardian and believe your child has provided Personal Information, please contact us immediately.
7. Security
We implement industry-standard safeguards to protect Information, including:
- Encryption of sensitive data during transfer
- Restricted access to personal records
- Regular audits and monitoring of systems
However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.
8. Rights to Information
Depending on your location, you may have rights to:
- Access, correct, or delete your Personal Information
- Restrict processing or object to certain uses
- Request a copy of your data in portable format
To exercise these rights, please contact us at privacy@komfothealth.com.
9. International Users
If you access Komfot Health’s Services outside Nigeria, you understand that your Information may be processed and stored in Nigeria or other countries where our servers or service providers are located.
10. Retention of Information
We retain your Information as long as necessary to deliver Services, comply with legal obligations, resolve disputes, and enforce agreements. Data may be anonymized and retained for research or statistical purposes.
11. Sole Statement
This Privacy Policy is the sole authorized statement of our practices regarding the collection and use of Information. No employee, agent, or other party is authorized to provide any statement that amends or modifies this Privacy Policy.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated effective date. We encourage you to review this page periodically.
Cookie Policy
Why We Use Cookies
We use cookies on our website to understand more about our users and to improve their experience across our website. The purposes for which they are used include:
- Recognise a computer when a user visits the website
- Track users as they navigate the website
- Improve the website’s usability
- Analyse the use of the website
- Administer the website
- Prevent fraud
- Improve the security of the website
- Personalise the website for our users
What Are Cookies?
A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
Cookies may be either “persistent” or “session” cookies. A persistent cookie will be stored by a web browser and remain valid until its set expiry date, unless deleted by the user before the expiry date. A session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
Cookies can be used by web servers to identify and track users as they navigate different pages on a website and identify users returning to a website.
